FAQs

Frequently Asked Questions

How soon will my order ship, and when can I expect delivery?
Most orders are processed quickly—typically within 1–2 business days. In many cases, items leave our warehouse the same day. Delivery usually takes about 4–7 business days, though rare delays may occur. If extended lead times apply, this will be noted on the product page. At Work Site Warehouse, we take pride in offering some of the fastest fulfillment and customer support in the industry.

Which payment methods are accepted?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You may also use Apple Pay or Google Pay for added convenience.

What is your return policy?
We provide a 30-Day Money Back Guarantee on all purchases. Full details can be found in our Return Policy at the bottom of this page.

Can I cancel my order?
Yes—orders can be canceled for a full refund if they haven’t shipped yet. To cancel, please contact us immediately at support@worksitewarehouse.com. Once an order has shipped, it falls under our 30-Day Return Policy.

What should I do if my order arrives damaged?
Please inspect your shipment upon delivery. If you notice any visible damage—even to the packaging—note it when signing. If you cannot open the package at the time of delivery but suspect damage, mark the receipt with “suspect damage.” If the item itself is damaged, send photos to support@worksitewarehouse.com, and we’ll arrange a replacement or compensation.

How do I place an order?
Ordering online is simple: click “Add to Cart” on the item you want, proceed to checkout, and complete your purchase with your shipping and payment details. You’ll receive confirmation right away. To order by phone, call us at 854-220-4776, and we’ll assist you directly.

When will I know my order has shipped?
Once your order is confirmed, you’ll receive an email with billing and shipping details. As soon as your order leaves our warehouse, we’ll send a tracking number so you can follow its progress. If an item sells out unexpectedly, we’ll notify you within one business day by phone or email.

Do I get an order confirmation email?
Yes. A confirmation email will be sent to the address you provide during checkout. We recommend saving or printing this message for your records. Please ensure your email address is entered correctly so you don’t miss important updates.

Do you charge sales tax?
We are headquartered in South Carolina. Orders shipped within South Carolina will include sales tax; all other states are exempt. This means many customers save significantly compared to buying elsewhere.

Can I change my order after it’s placed?
Yes. To make adjustments, email us at support@worksitewarehouse.com before the order ships. Any price differences will either be refunded or invoiced accordingly. For immediate assistance, you may also call us at 854-220-4776.